Frequently Asked Questions (FAQ)

1. What is Kiami?
Kiami is a travel platform that helps you explore Africa on your budget. Share your destination, group size, and how much you want to spend — local operators will send you offers to choose from.

2. How does “travel your budget” work?
Tell us your budget and trip details. Tour providers will create offers that fit your budget. You compare and book your favorite.

3. What countries do you cover?
We currently operate in:
Southern Africa and Eastern Africa — and we’re growing.

4. How far in advance should I book?
For international trips: 2–4 weeks in advance.
For local trips: at least 1 week ahead.

5. Can I trust the operators?
Yes. All operators are verified by our team for quality, licensing, and customer reviews.

6. What services can I book?

• Tours & safaris

• Day trips

• Car rental

• Accommodation

• Airport transfers

• Cultural experiences

7. Is my payment secure?
Yes. Payments are processed securely by each operator. 

8. What happens if I cancel?
Each operator has a clear cancellation policy. You’ll see it before booking. We also assist in case of disputes.

9. When will I get a response?
You’ll usually get offers within 12 to 48 hours via email

10. How do I contact support?
Email: hello@kiami.africa
Support hours: Mon–Fri, 9am–6pm (SAST)